The South African mobile network service provider MTN is one of the leading network brands in Nigeria. The every-where-you-go network is no doubt a family name with a large number of active subscribers across board. Recently, there have been reports on the company’s unfriendly service relation, which many described as unpalatable.
There has been cry over some actions that customers feel the company must address if they must be reckoned with as customer friendly. A subscriber, Mr Olayiwola Aremu expresses concern about improper charges and deduction culture of the network producer.
While narrating his ordeal, he hammered on the need for the network producer to make proper notification before any charge deduction is made.
“I was on a 1000 naira for 1.5gb monthly subscription early this year before I sought for an alternative,” he narrated. “After about three months out of this service. I recharged 1000 naira airtime on my phone only to receive a message that my monthly data bundle plan was successful. This is really unfair.”
Mr Olayiwola recommended that a pop up message should at least be displayed to confirm if the subscriber is interested in making such transactions.
“I feel, at least, there should be a message confirming one’s decision to continue with whatever service is currently running -regardless of whether it is set to auto-renew or not,” he advised.
